this is when i did my training at Sheraton Hotel Kuala Lumpur

as supervisor hk i have to check the room that was clean by room maid this picture show when i check the glass whether there will be a finger marks or no
and still clean or no..




and have to check the complete things in that room,for example is brosur,stationery,based on the sop of that room. otherwise,we as a supervisor have to complete the minus things in that room..

the important things that we have to check its about the defect in  room which is light,ac,door handle,etc. if there is any broken as supervisor,have to report to engineering dept to repair that.
thiss is the picture when my senior who trainee me as supervisor,check the tv wall light




this is me when trained in Front Office dept we called it as a Guest Service Centre but the duty is same with telephone operator. But we have to handle more than the duty of operator such as key in order for in room dining,handle reservation of the restaurant that has not open at the moment,operate a system which is connected to another dept (bell man,hk,runner,security,gsm)

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