assignment psychology part 4 "observation"

TUGAS MENGADAKAN PENILAIAN DAN EVALUASI SERVICE EXCELENCE

1. NAMA PERUSAHAAN : SOLARIA RESTAURANT

2. ALAMAT     :   CINERE MALL , G Fl Unit 20 - 21
                             JL. CINERE RAYA NO 1,JAKARTA
           
3. TANGGAL OBSERVASI : 08/08/2011

 

SEJAUH MANA PERUSAHAAN SUDAH MENERAPKAN RATER

ITEM	BENTUK PENERAPAN
KEHANDALAN / REALIBILITIES	Provide good service
KEPERCAYAAN / ASSURANCE	The waiter passive to give suggestion
TAMPILAN / TANGIBLE	Appearance a waiter always clean
EMPATI / EMPHATY	Unready to serve a lot of guest in a special time
KETANGGAPAN / RESPONSIVE	One of the waitress just focus with her own customer

SEJAUH MANA PERUSAHAAN TELAH MELAKSANAKAN RATER

ITEM	BENTUK PENERAPAN
KEHANDALAN / REALIBILITIES	Has not been applied
KEPERCAYAAN / ASSURANCE	Has not been applied
TAMPILAN / TANGIBLE	Already applied
EMPATI / EMPHATY	Has not been applied
KETANGGAPAN / RESPONSIVE	Has not been applied

Apa Yang Salah Dalam Implementasi CARE

Cekatan	Antusias	Ramah	Empati
very less nimble,seems like the waiter never serve many guest	-	too friendly	too really not care with the guest needs